Privacy Policy
At Yeti Spa, located in Bandra, Mumbai, we respect your privacy and are committed to protecting the personal information you share with us. This privacy policy outlines how we collect, use, and protect your data when you interact with our spa, website, and services.
1. Information We Collect
We may collect the following types of information from you:
- Personal Information: When you book appointments, fill out forms, or communicate with us, we may collect personal data such as your name, phone number, email address, and payment details.
- Service History: Details about your visits to our spa, the treatments you received, and preferences.
- Technical Information: Information about your device, IP address, and browser may be collected when you visit our website, to improve user experience.
2. How We Use Your Information
Your information is used in the following ways:
- To manage bookings and provide spa services.
- To send appointment confirmations, reminders, and promotional offers (if you have opted-in).
- To personalize your experience at Yeti Spa based on your preferences and service history.
- To improve our website, services, and customer experience based on your feedback.
- To process payments securely.
3. Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. This includes encrypted payment processing and secure storage of personal information.
4. Sharing Your Information
We do not share your personal information with third parties except in the following cases:
- To comply with legal obligations.
- With trusted service providers who assist in delivering services to you (e.g., payment processors), and they are bound by confidentiality agreements.
- In the event of a business transfer or merger, your data may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that allow us to recognize your preferences and provide a more personalized experience. You can adjust your browser settings to refuse cookies, though this may affect your use of some features on our site.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You can request to know what personal information we hold about you.
- Correction: You can request corrections to any inaccurate or outdated information.
- Deletion: You can request that we delete your personal data, subject to legal or contractual obligations.
- Opt-out: You can opt-out of receiving marketing communications from us at any time.
7. Retention of Information
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. We may also retain anonymized data for analytical purposes.
8. Changes to Our Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the "Last Updated" date will be revised accordingly.
